Designing Delivery. Rethinking IT in the Digital Service Economy - Jeff Sussna

Designing Delivery. Rethinking IT in the Digital Service Economy za 126.65 zł

Cena: 126.65 zł
Sklep: ebookpoint.pl
Kup teraz Designing Delivery. Rethinking IT in the Digital Service Economy za 126.65 zł w księgarni ebookpoint.pl
Wydawca: ebookpoint
Kategoria: bez kategorii
ISBN: 9781491903773
Waga: b/d kg
Rok wydania: 2020

Now that we...re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making-and keeping-promises to customers.To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You...ll learn how make IT a full partner in the ongoing conversations you have with your customers.Take a unique customer-centered approach to the entire service delivery lifecycleApply this perspective across development, operations, QA, design, project management, and marketingImplement a specific quality assurance methodology that unifies those disciplinesUse the methodology to achieve true resilience, not just stability